1. In adherence to our commitment to prompt service, all prepaid orders are dispatched within 24 working hours from the moment the order is received.
2. For Cash on Delivery (COD) orders, a meticulous verification process begins immediately upon order receipt via automated calls, WhatsApp, or human calls. COD customers must verify orders within 2 working days. Non-compliance may cause dispatch delays, and unverified orders will be canceled. Once verified, we dispatch COD orders within 24 working hours.
3. Our distinguished courier partners, including Delhivery, Bluedart, DTDC, Amazon Logistics, etc., are entrusted with the responsibility of managing all aspects of shipping and delivery. The majority of shipments are typically delivered between 4 to 7 days after the order has been dispatched.
4. Customers can anticipate automated tracking details to be promptly dispatched once the order is picked up or dispatched, reaching them via their registered email ID and mobile number. It is imperative for customers to ensure the accuracy of the details provided during the ordering process.
5. In the event of customers inadvertently entering incorrect contact details (email/mobile) or address information, immediate notification to us via email, WhatsApp, or phone is mandatory for the correction process.
6. Should any pincode associated with a customer be determined as unserviceable by us, the right is reserved to cancel the order without any prior notice.
7. After the order is picked up, our esteemed shipping partners take charge. In the unlikely event of unforeseen circumstances causing delays, customers are encouraged to promptly contact us for resolution. Our commitment is to exert our best efforts within our capacity to ensure delivery within 14 days. Failure to meet this timeline will result in a full refund of the entire amount.